Refund policy

Last Updated: 10 June 2026

Our Promise

At Real Canary, every jewellery piece is carefully crafted and inspected before it is shipped.

Because our products are made using precious materials and are often created specifically for each order, we do not offer returns, refunds, or exchanges for change of mind or personal preference.

However, if there is a genuine issue with your product, we will gladly help with a replacement.

No Returns, Refunds or Exchanges

All sales are final.

We do not accept returns, refunds, or exchanges for reasons such as:

  • Change of mind
  • Ordering the wrong item
  • Preference changes after receiving the product
  • Differences in expectations regarding size, style, or appearance
  • Gift purchases that are no longer wanted

We kindly ask customers to review product details and measurements carefully before placing an order.

If There Is a Problem With Your Order

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us review your request quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos of the product
  • Photos of the packaging, if applicable

Our team will review the information and guide you through the next steps.

Replacement Process

If your request is approved:

1. We will ask you to send the product back to us for inspection.
2. The product must be returned in its original packaging, along with any certificates or documents that were included.
3. Once we receive and inspect the item, we will confirm whether it qualifies for a replacement.
4. If approved, a replacement product will be sent to you.

Please note that replacements are subject to product availability. If the exact item is unavailable, we will discuss suitable alternatives with you.

Return Shipping Costs

Customers are responsible for arranging and paying for shipping when sending a product back to us for inspection or replacement.

We do not provide prepaid return labels, and return shipping costs are non-refundable.

For your protection, we recommend using a reliable courier service with tracking and insurance. Real Canary cannot be responsible for packages that are lost or damaged while being returned to us.

When a Replacement May Not Be Approved

Replacement requests may be declined if:

  • The item shows signs of wear or use
  • The product has been damaged after delivery
  • The jewellery has been altered, resized, repaired, or modified by a third party
  • The issue is caused by improper handling or care
  • The request is made more than 48 hours after delivery

Custom and Personalized Orders

Custom-made, engraved, or personalized jewellery is created specifically for you and cannot be returned, refunded, or exchanged.

If a custom item arrives with a manufacturing defect or an error on our part, we will review the issue and provide a replacement where applicable.

Earrings

For hygiene reasons, earrings cannot be returned, refunded, or exchanged.

If an earring arrives damaged or defective, please contact us within 48 hours of delivery and we will review the issue under this policy.

Order Cancellations

Orders may be cancelled within 24 hours of purchase if production has not started.

Once production begins, cancellation requests may not be accepted.

Custom or personalized orders cannot be cancelled once work has started on the piece.

International Orders

The same replacement policy applies to international orders.

Customers are responsible for all costs associated with sending products back to us, including shipping charges, insurance costs, customs fees, duties, or taxes that may apply.

Need Help?

If you have any questions or concerns about your order, we're here to help.

Email: contact.realcanary@gmail.com

Customer Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

Response Time: Within 24 business hours

Thank you for choosing Real Canary. We truly appreciate your trust and support.